When using WhatsApp on an iPhone or Android device, you could occasionally run into a few issues. When a contact is saved in the phone’s contact book, WhatsApp fails to display it, which is one of the most aggravating issues.
Because it prevents you from texting or calling such contacts, this is a major issue with WhatsApp. What, then, is causing Contacts to not appear in WhatsApp? This guide will explain it.
Why Don’t Contacts Appear on WhatsApp?
There are several reasons why WhatsApp might not display some contacts to you. Here are some of the reasons why WhatsApp won’t display contacts.
WhatsApp app don’t have contact permission.
The contact is not saved on your Phonebook
WhatsApp’s servers are experiencing a problem.
The contact is not available on WhatsApp.
You’re using an outdated WhatsApp app.
How to Fix Contacts Not Showing Up on WhatsApp?
Now that you know all the possible reasons for Contacts not showing on WhatsApp, it’s time to troubleshoot. Here are the best things you can do to resolve the issue.
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1. Make sure the Contact is Saved on your Phonebook
Before you try advanced troubleshooting, the very first thing you should do is confirm whether the contact is actually saved on your Android Phonebook.
If the contact is not saved in your Contact book, it won’t appear on WhatsApp. So, open the Phone by Google app on your Android and check whether the contact is saved.
If the contact is not saved, save it on your phone and then check on WhatsApp.
2. Refresh the WhatsApp Contacts
If you’ve just saved a specific contact and it’s not appearing on the WhatsApp app, you need to refresh the WhatsApp contacts. Here’s what you need to do.
- Launch the WhatsApp app on your Android phone.
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When the app opens, switch to the Chats tab.
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On the Chats screen, tap on the three dots at the top right and select Refresh.
That’s it! Refreshing will fetch your latest contact list. The recently saved contacts will appear now.
3. Make Sure the Contact Permission is Granted
If you’re still unable to find the contact you’ve saved on your Phonebook, ensure that WhatsApp app has the contact permission. Here’s what you need to do.
- Long press the WhatsApp app icon on your home screen. On the menu that appears, select App Info.
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On the App Info screen, select Permissions.
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On the App Permission screen, tap on Contacts.
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Set ‘Allow’ on the Contacts Permissions.
That’s it! After granting the permission, relaunch the WhatsApp app and check if the contact shows up.
4. Make sure the WhatsApp Servers are not down
Backend problems are another reason for WhatsApp failing to fetch the contact from your phone book.
Like other similar services, WhatsApp’s servers can occasionally go down for maintenance work. When the servers are down, you won’t be able to make the most of the WhatsApp app.
So, head to this webpage and check if WhatsApp’s servers are experiencing any problems. If they are down for everyone, you need to wait for them to be restored.
5. Save Contacts in International Format
This nifty trick seems to help many WhatsApp users. If the contact saved on your address book misses the country code, you need to add it and then fetch the contact on the WhatsApp app.
Basically, you need to save the contact that you want to use on WhatsApp in full international format.
6. Clear the WhatsApp Cache
The cache data is supposed to accumulate over time. If the cache data stored by WhatsApp is corrupted, you will face issues like missing contact on the app. You can rule out such possibilities by clearing the WhatsApp Cache files. Here’s what you need to do.
- Long press the WhatsApp app icon on your home screen and select App Info.
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On the App Info screen, select Storage Usage.
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On the Storage usage, tap on Clear Cache.
That’s it! This will clear all saved WhatsApp Cache on your Android phone.
7. Update the WhatsApp App
It’s possible that the version of WhatsApp app installed on your phone is outdated and has compatibility & sync issues. Since you don’t know the actual reason, you can try updating the WhatsApp app.
Also, there’s no harm in keeping Android apps up to date. To update the WhatsApp app, open the Google Play Store and search for WhatsApp.
Next, open the official WhatsApp app listing and tap on the Update. This will install all pending app updates.
8. Reinstall the WhatsApp App
Sometimes reinstallation is the only way to fix these kinds of issues on Android. Make sure to create a chat backup on the WhatsApp app before you reinstall it. Then, long press the WhatsApp app icon on your home screen and choose Uninstall. After uninstalling the app, reinstall it from the Google Play Store. Reinstallation should be your last option, especially if you’ve tried all of the above methods and they haven’t worked.
Sometimes reinstallation is the only way to fix these kinds of issues on Android. Make sure to create a chat backup on the WhatsApp app before you reinstall it. Then, long press the WhatsApp app icon on your home screen and choose Uninstall. After uninstalling the app, reinstall it from the Google Play Store. Reinstallation should be your last option, especially if you’ve tried all of the above methods and they haven’t worked.
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